Dental City Login: How to Sign In, Register, Reset Your Password and Manage Your Account
A plain-English walkthrough of the Dental City login, from first registration to paying invoices, adding team members and fixing sign-in errors.
Dental offices run on small, unglamorous details: gloves in the cabinet, anesthetic in the fridge, invoices paid on time. A working Dental City login sits behind many of those details. It unlocks private pricing, order history, invoice payment and team controls in one place.
The sign-in itself is simple. The questions around it are not: who can register, what happens after a forgotten password, why invoices look out of date, and how to give a new hygienist access without sharing credentials. This guide answers each one in order.
How do you log in to Dental City? Open dentalcity.com/account/login, enter the username (the account’s email address) and password, and click Login. New customers register first at dentalcity.com/account/register. Dental City states that registration requests are processed within 24 hours.
- Go to the official login page.
- Enter the email-based username and password.
- Click Login to reach My Account, orders and invoices.
- Use the Forgot links on the same page if either detail is lost.
Independent guide. This article is not published by or affiliated with Dental City. Details come from the company’s public pages as of October 2026 and can change. For account-specific problems, the company’s own team is the final authority.
What Is the Dental City Login Used For?
Dental City is a privately held dental supply distributor based in Green Bay, Wisconsin. It was founded in 1993 and describes itself as an authorized distributor of nearly 500 brands. Its login is the doorway to the private side of that catalog.
According to the company’s login page, a registered account brings exclusive pricing, the option to send an order to a sales rep, order history and online bill pay. The FAQ adds that logged-in customers see custom pricing and have their cart saved automatically.
Which “Dental City” Does This Guide Cover?
The name is shared by unrelated businesses, including dental clinics in Mexico. This guide covers only the Wisconsin supply distributor at dentalcity.com. Anyone looking for a patient portal or a clinic appointment is in the wrong place.
Who Can Have a Dental City Account?
Dental City sells exclusively to licensed dental professionals, including dental offices and dental laboratories. A valid dental license is required, and consumers cannot buy directly. Some products, such as anesthetics and prescription items, are restricted further, so credentials may be verified before those orders go through.
Shipping is limited to the 48 contiguous states and the District of Columbia.
How to Log In to a Dental City Account, Step by Step
The process takes under a minute once an account has been approved.
- Open the official page. Type dentalcity.com/account/login directly or use a saved bookmark. Avoid clicking login links in unexpected emails.
- Enter the username. The form asks for a username, labeled with “Email Address.” Customers who changed their username later should use the new one.
- Enter the password. Passwords are case-sensitive on most sites, so check Caps Lock before retrying.
- Click Login. A wrong combination produces an “Invalid User details” message.
- Start working. The My Account area opens with ordering, tracking and invoice tools.
What Appears After Signing In
The site’s account menu lists the tools most offices use daily:
- Quick Order Entry for typing in known items fast.
- Track My Order and Order History for shipments and past purchases.
- Invoice History and Pay a Bill for open balances.
- Manage Users for account administrators who add or edit team members.
Log in before shopping. Dental City explains that carts built while logged out depend on browser cookies and can disappear. Items added after signing in are saved to the account profile, and custom pricing displays correctly.
How to Create a Dental City Account
First-time customers cannot log in until registration is complete. The path below follows the company’s own instructions.
What to Have Ready
Because sales are limited to licensed professionals, keep the practice name, contact details and state dental license number close. Larger groups can also call for help: Dental City says it supports DSOs, GPOs and multi-location practices with dedicated account management and tailored pricing.
Registration Steps
- Visit the registration page. Go to dentalcity.com/account/register.
- Complete the required fields. Use an email address that the office checks regularly, since it also serves as the username.
- Click Register. The request goes to the Dental City team.
- Wait for processing. The company states this takes about 24 hours.
- Log in and ask about pricing. After approval, an account manager can begin building custom pricing.
What If the Buyer Is Not a Dentist?
Dental City asks people without a state license number to call 1-800-353-9595 and describe the business need. Consumers are not currently eligible to purchase.
Forgot the Dental City Username or Password?
Two situations look similar but call for different fixes: being locked out, and wanting to change a password while still signed in.
Locked Out: Start From the Login Page
The login form includes Forgot your username? and Forgot your Password? links. Select the matching link and follow the on-screen instructions. Dental City’s FAQ documents only the signed-in password change, so anyone stuck at the login screen without a result should phone support instead of guessing repeatedly.
Still Logged In: Change the Password
- Open My Account.
- Choose Manage Password from the left-hand menu.
- Enter the current password in the Change Password box.
- Type and confirm the new password, then click Submit.
The same area lets customers change the username or email address. Each change requires the current password. Billing information, corporate structure and other core details must be updated through support at 1-800-353-9595, by email at help@dentalcity.com, or through the assigned account manager.
Password habit worth adopting. The U.S. Cybersecurity and Infrastructure Security Agency (CISA) recommends long, random, unique passwords stored in a password manager. One CISA publication describes long as 16 or more characters.
Dental City Login Not Working? Common Causes and Fixes
Most sign-in trouble comes down to a handful of causes. The table pairs each symptom with the most likely fix.
| Symptom | Likely cause | What to try |
|---|---|---|
| “Invalid User details” | Typo, outdated username, wrong password, or registration not yet approved | Re-enter carefully, use the Forgot links, then call 1-800-353-9595 if registration was recent |
| Prices look generic | Not signed in, or approval still pending | Log in first; custom pricing appears only inside an approved account |
| Cart is empty | Cart built while logged out and lost with cookies | Sign in before adding items; check past orders and use Copy Order to Cart |
| Team member cannot see invoices | Invoice Access set to Deny | An administrator edits the contact under Manage Users |
| Colleague’s orders not visible | Order access set to View Self | Switch the contact to View All if appropriate |
| Recent order or payment missing | History refreshes nightly | Check again the next day or ask the account manager |
General Browser Fixes
These are standard troubleshooting steps, not Dental City instructions: try a private window, clear cookies for the site, disable extensions that auto-fill old credentials, and test another browser. If the same error appears everywhere, the issue is probably the account, not the device.
When to Call
Phone support is the fastest route for locked accounts, approval questions and urgent order changes: 1-800-353-9595. Email goes to help@dentalcity.com. Offices with an assigned account manager can contact that person directly.
What Can Be Done Inside a Dental City Account
The login matters because of the tools behind it. These are the features most practices rely on.
Reorder Quickly
Open Track My Orders. The page defaults to the last six months, and filters extend the range. Click an order number for billing, shipping and invoice details, then click Copy Order to Cart to rebuild the purchase. Orders placed by phone appear too.
Track Shipments
Find the order in Track My Orders and click the SHIPPED: Track Order status to see live FedEx tracking. Dental City reports that most items ship same day when ordered by 5 PM Eastern, with 2-day delivery to the contiguous U.S. on most items.
Pay Invoices Online
- Log in to the account.
- Open Invoice History in the left navigation.
- Select one or more open invoices.
- Enter the credit card details and click Submit.
Two limits matter. Order and invoice history updates nightly, so a very recent transaction may not show yet. Account credits also cannot be applied through this method; the account manager handles those. Dental City’s FAQ lists Visa, Mastercard and American Express, plus check and ACH, and says verified customers can arrange terms through customer service.
Add Team Members Safely
Dental City recommends one username and password per person instead of shared credentials. Administrators add people in a few clicks:
- Open Manage Users and click New Contact.
- Enter name, email and a temporary username and password.
- Set permissions, then click Submit.
The new user receives an automated email with credentials and is prompted to change the password at first login.
Status
Active or Inactive. Switching to Inactive removes access without deleting history.
Order & quote access
View All shows company-wide activity. View Self shows only what that person created.
Invoice access
Allow or Deny billing visibility, useful for clinical staff who never handle payables.
Request a Price Comparison
Dental City invites prospective customers to send a recent invoice from the current supplier. The company then shows how custom pricing compares. Phone, or an invoice-comparison form on the company blog, are the stated routes.
Orders cannot be edited online after submission. The warehouse begins processing immediately. To cancel or change quantities, call 1-800-353-9595 right away. A forgotten item can go in a second order that the warehouse may combine.
Shipping, Returns and Support at a Glance
| Topic | What Dental City states |
|---|---|
| Same-day shipping | Orders placed by 5 PM ET ship the same day |
| Delivery speed | 2-day delivery to the contiguous U.S. on most items; some ship Ground only |
| Shipping area | 48 contiguous states and D.C. |
| Free shipping | Paid Keys to the City membership, on orders over $200 before taxes and freight; smaller orders pay a flat $10 |
| Returns | Contact within 30 days; items must be unopened, undamaged and resalable; call for authorization |
| Not returnable | Personalized, special-order, pedigree and hazardous items |
| Ways to order | Website, phone, text or email, including direct to an account manager |
Keys to the City is the company’s membership program. Beyond free shipping on qualifying orders, it lists membership-only pricing and continuing education credits. It is a separate upgrade, not a different login.
Protecting a Dental City Account From Phishing and Misuse
A supply account holds pricing, addresses and payment capability, which makes it worth protecting. Verizon’s 2026 Data Breach Investigations Report, as summarized by security analysts, found stolen credentials present at some point in about 39% of breaches. Vulnerability exploitation now leads initial entry, but passwords remain the connective tissue of most attacks.
- Bookmark the real login page and never reach it through an emailed link.
- Confirm the address reads dentalcity.com before typing a password.
- Verify unexpected payment requests by phone. Use the number on the official website, not one in the message.
- Give every employee a separate login and set departed staff to Inactive the same day.
- Use a unique password that no other site shares.
Never share a password by email or text. Dental City staff can help with account access by phone without asking for a full password.
Example Account Setups for Different Practices
These illustrative scenarios show how the permission options fit real offices. They are examples, not Dental City case studies.
Solo practice
The owner keeps administrator access. One office manager receives View All and Invoice Allow to handle ordering and payables.
Three-dentist group
Each clinical lead gets View Self so supply requests stay separate, while a manager sees everything and pays invoices.
Multi-location group
Because of tailored pricing and dedicated account management, a regional buyer should start with a call to the sales team.
Dental City Login: Frequently Asked Questions
How do I log in to my Dental City account?
Go to dentalcity.com/account/login, enter the username (the account’s email address) and password, and click Login. Customers without an account must register first at dentalcity.com/account/register.
Who can create a Dental City account?
Licensed dental professionals, including dental offices and labs. Dental City does not sell to consumers. Businesses without a state dental license can call 1-800-353-9595 to discuss options.
How do I reset my Dental City password?
From the login page, use the Forgot your Password? link. If already signed in, open My Account, choose Manage Password, enter the current password, then enter and confirm a new one and click Submit.
How do I pay a Dental City invoice online?
Log in, open Invoice History, select the open invoices, enter card details and click Submit. History updates nightly, and account credits must be handled through the account manager.
Is Dental City legitimate?
Yes. It is a privately held distributor in Green Bay, Wisconsin, founded in 1993. The company states that it is an authorized distributor, that products are authentic and that manufacturer warranties are honored.
Conclusion
Key takeaways on the Dental City login
The Dental City login is straightforward: sign in at dentalcity.com/account/login with the email-based username and password. New customers register first, and approval is stated to take about 24 hours.
After that, the account earns its keep. It shows custom pricing, saves carts, reorders past purchases, tracks FedEx shipments and pays invoices by card. Administrators can add team members with limited permissions, which beats sharing one password.
When a login fails, the usual causes are a mistyped credential, an outdated username or pending approval. The Forgot links cover the first two, and 1-800-353-9595 covers the rest. Bookmark the official page, keep passwords unique and deactivate departed staff, and the account stays both useful and safe.
Sources
- Dental City FAQs (account setup, shipping, returns, payment)
- Dental City login page
- Dental City Blog: Online Bill Pay
- Dental City guarantee
- CISA: Use Strong Passwords
- CISA: Four Cybersecurity Essentials
- SpyCloud: Takeaways from the 2026 Verizon DBIR